Service Manager

Salary: £37,301.45 – £41,446 per annum
Hours: 37.5 hours per week
Contract: Permanent
Working Pattern: Core hours 8am–4pm Monday to Friday (with flexibility across 7 days)

Service Manager - Orchard, Ravenswood Village, Berkshire

About the Role

We’re looking for a confident and experienced Service Manager to lead Orchard, a busy and vibrant residential home for adults with neurodevelopmental disabilities, based in Ravenswood Village.

This is an opportunity to support and lead a well-established team, ensuring high standards of person-centred care, smooth daily operations, and strong relationships with families, professionals, and external partners.

About Orchard

Orchard supports ten adults aged 20s to 70s, with a layout that includes seven bedrooms and two self-contained flats.  The home supports people with moderate to severe neurodevelopmental disabilities, including autism, epilepsy, and mental health needs.

Residents are supported through 1:1 and 2:1 care, and communication methods are adapted to each individual.  The aim is always to promote dignity, stability, and quality of life.

Shifts follow a 24-hour model, and the on-call rota is village-wide, meaning participation is infrequent (typically twice per year), giving you more focus for leadership on-site.

Your Day-to-Day

As Home Manager, you’ll:
• Lead the team to deliver high-quality, person-led care
• Oversee rota planning, audits, safeguarding, and team supervision
• Build strong partnerships with families and external professionals
• Ensure care delivery aligns with CQC standards and Norwood’s values
• Support the Deputy and work closely with the wider leadership team
• Contribute to policy and service improvement

Experience, Qualifications & Training

Essential:
• NVQ Level 4 in Health & Social Care and working towards Level 5 (or willing to undertake)
• Previous experience in residential/supported living services
• Experience supervising teams and supporting adults with complex needs
• Strong communication and leadership skills
• Willingness to complete the Skills for Care Induction

Note: CQC registration is essential for this post.  The successful candidate will be the registered manager.

Reward & Benefits

• Fully paid induction and ongoing training
• 25 days annual leave + 8 Bank Holidays (FTE)
• Workplace pension scheme
• NVQ Levels 2–5 Health & Social Care qualifications
• Clear career progression pathway
• Employee Assistance Programme
• £300 refer-a-friend bonus
• Free eye test and eyewear allowance
• Blue Light Card discount scheme access
• Cycle to work scheme
• Supportive and inclusive leadership